At Northwest Ranch Supply we are proud to say since we were founded we haven't raised our delivery fee due to rising fuel costs. Within the surrounding area, If your order is over $500 we do not charge a delivery fee, and only charge $50 if the order falls under $500. We encourage as much notice as possible so we can schedule, but are always willing to work with you to get the product on site. Our delivery fleet includes 3- 18' dump bed trucks (pictured), and a flatbed truck and trailer. We don't have the ability to unload with a forklift but our trucks are equipped with dump beds.
Due to different factors delivery can be a challenge, including weather conditions, accessibility, staffing, communication issues, distance, and short notice- all add to the challenge of completing deliveries. Please plan ahead so we can schedule your delivery so we can get you the products you need in a timely manor. We ask that you make sure the job site or property that is receiving the delivery be accessible for our larger trucks. We have multiple deliveries each day and if our driver is delayed that puts us behind schedule.it is always at our drivers discretion to proceed on a delivery due to different factors. If the destination is inaccessible , or unsafe to proceed it is possible we could cancel or reschedule.
Contact information is a must when we make deliveries, along with addresses and phone numbers. For most deliveries, we don't need you to be present but we still may need to communicate with you.
We are able to deliver door and window packages but we ask help be present to unload. Different doors and windows can be very heavy and won't be unloaded by just our driver.
A fully refundable pallet charge(s) is charged on deliveries with large numbers of concrete and materials alike. Over a certain amount we require assistance in unloading.
Some deliveries are quite small, substantially adding to delivery costs. We are able to pair smaller deliveries with others heading in the same general direction but would be subject to a delay until we have more deliveries in the area. If we are able to pair smaller deliveries together we will be able to discount or even drop the delivery fee.
We understand that mis-ordering and other factors can result in the need to return products. We do accept returns within reason. Non-stocked items will need prior authorization before we can accept return and will be subject to a restock fee. We reserve the right to issue "in store" credit on approved returns. Generally, returns over 30 days old or returns not accompanied by a receipt will be subject to review by management. Products must be in resalable condition and in original packaging.